from customers of Cowley Road MOTs
WONDERFUL SERVICE from front desk and the mechanic who offered to talk me thorough the advisories on my MOT so I could challenge any unscrupulous mechanics. HIGHLY RECOMMENDED!!!
Exceptional Customer Service
I have used Cowley Road MOTs for two years running now. They offer exceptional customer service. Tim is an absolute gentleman and very cheery. Tim squeezed me into a busy schedule as I was a bit late on the MOT and needed the car. This is truly a new wave in auto trade customer service! Cheers guys, I’ll be back next year.
Brilliant Customer Service!
Brilliant customer service, always happy to help… they work very fast too- thank you!!
Very pleasant experience!
Cannot rate this place highly enough- fitted me in before work and were friendly to deal with. Car failed as a piece of plastic headlight mount was broken, but instead of recommending expensive replacement headlights, they came with me to the garage next door and arranged for the plastic to be securely glued, and for the mechanics to drop it back for a re-test. Very pleasant experience!
Tim was really helpful – I had an appointment at another garage that was cancelled and when I called Cowley Rd MOT he was extremely helpful and managed to fit an appointment in that day. Then when my car failed he was incredibly reassuring, explained everything really clearly and pointed me in the direction of a good mechanic. And didn’t charge for a partial retest!
Great service as ever. Friendly and want to do the best by their customers. I would not take my car anywhere else in Oxford, these guys do not do repairs, just the MOT so they are not interested in finding reasons to fail the MOT so they can do some more work!
These guys are keeping the roads safe one car at a time! They are super friendly answering the phone, welcoming you, answering your questions. Their business model of MOT only means that they have no incentive to find phantom problems. For example, they will tell you if there is surface rust as they are obliged to do, but they will not try to sell you replacement work since they don’t do that. Instead they will advise you whether work is necessary and suggest places to do it. I was a bit early for my appointment so I heard some of the results, advice and banter. One car failed for having cloudy headlights, ‘but don’t let anyone tell you that you need new ones. There are products for restoring them on Amazon and probably someone called Barry on YouTube showing you how to clean and shine them’ I suspect that this business model means that they get more than their fair share of old cars with hopeful owners. Mine was the last MOT of the day, and the first to pass!
They go above and beyond
I have been using Cowley Road MOTs for three years now and cannot recommend it highly enough!
Tim and Steve are absolutely lovely; they provide an impeccable service and managed to fit my car in at very short notice for which I was very grateful!
They go above and beyond every time and you really can’t do better than that!
Excellent Service Again
Arrived 15 minutes early and they started on my car right away. Have been coming for a couple of years now and have always had good experiences. Quick service, and friendly staff who will be honest and straight with you.
Back again a third year running, excellent service again.